FAQ ( Frequently Asked Questions)
Moooh!! Privilege Membership offers you an world class customer service, matched with a personalized service, free expedited shipping from warehouses in USA, UK, Canada, Australia, Germany and soon from Russia. Moooh!! Privilege Members get also free and easy returns plus special offers and promotions. Those are just some of the benefit you get. If you want to know more about Moooh!! Privilege Membership, click here and start your FREE 30 DAYS TRIAL.
The Express Customer Service is a free service for our customers. It's the fastest way to get answers on your orders. You can track your order from the purchase until the arrival to your door, send questions, initiate a return. You can choose to be notified by email or sms.
Moooh.net is based on ssa platform, it means that .....
Payments are processed by Paypal, also those with credit and debit cards. Your purchases are protected for 180 days if the products you receive is not a described, if not shipped. Thanks to Paypal, we can protect you also against fraud payments made on moooh.net with your credit/debit cards.
Moooh!! Gift Cards are one of the easiest way to give a special gift to your friends and beloved one. Gift cards will never expire and can be fully or partially redeemed at the checkout on everything sold in moooh.net, with no limitations.
At Moooh!! we are not cheap. Moooh!! is the only Chinese e-store with clear pricing policy. Our prices are included of Free EMS Expedited Shipping for all US customer and Free first class Hong Kong post for customers around the world. And if you want to get the most from Moooh!!, get your Privilege Membership at just $5.8 a month ! This is the most affordable and easy way to buy fashion from China. No false promises, no trick and track :).
Moooh.net is the only Chinese e-commerce store to be fully mobile and tablet optimised. We go beyond a responsive site, offering you an easy to navigate website on your IPhone, Android and tablet.
1) How can I make sure I don't miss a Hot deal event?
We have a special my deal page on facebook and you will be informed on deal extreme, one sale a day, one day deals ,daily deals and every online deals we will have. Maybe you will find something more interesting than snapdeals and find some special slickdeals in our catalogue.
2) Who is selling these items?
Deal sales event are hosted by Moooh!! , we are fashion lovers who have established strong relationships with artisans, factories, craftmanships and dealers of the best quality replicas. The same you can find in Ebay or in the best luxury boutique around the world.
3) How long the Hotdeal sales events last?
HotDeals sales events last for 4 days only, and quantities of these luxury items are limited. If you see something you want, grab it fast. If you love it, chances are others will too, and we only have so many to go around.
4) How big are the discounts?
The discounts are huge if you compare our prices with those you are going to pay in a real boutique or on other websites.
5) Who can participate in Moooh!! Deals events? Moooh!! Deals events are exclusive online sales for Moooh!! members only of any country and age. Even Mars or Venus citizens are welcome!! If you're not a Moooh!! member, you don't need to miss out the HotDeals.
What items and brands are featured?
You will find custom made jewelry, accessories, home decor, swarovski bags and even Gift Cards !!
Which kind of payment do you accept ?
How much does is the shipping cost?
In many case shipping is free for any country around the world!! Shipping is trackable online until the parcel is delivered to your door. In many other cases shipping fee is only 9.9USD for any destination around the world. This is a very huge save !!
How long does it take to get my item?
We always offer the best quality with the most rock bottom price.Thus we are working directly with factories and artisans that produce the items we have on HotDeals. The handling time will differ widely. However, we target our handling time to be around 10 business days. Thus, your item will be delivered between 11 to 13 business days after purchase. In other cases we have the items in stock and we ship after 2 days the deal is closed!! Anyway you will find all informations you need in any single HotDeals description.
May I return an item if I’m not happy with it ?
We are sure you will be always happy with your purchase butttt if you need to return an item, you must pay the delivery fees and it must be done within 7 days you receive the item we ship to you. Simply repackage the item neatly and contact us. All items must be returned in the original packaging with the original tags.
How do I check on the delivery of my item?
You will receive by email the tracking code of your item after it’s sent out from our warehouse. Usually we provide the tracking code within 48 hours after the shipment.
How can I have more informations on HotDeals?
Why do some items take longer to ship?
In order to get Members the best prices and services, we use a variety of arrangements with artisans, manufacturers, warehouses which may result in longer shipping times than others. We think the extra time is a worthwhile tradeoff when we are able to put together a hard-to-get high quality items at incredible prices.
Please refer to your confirmation email for the estimated arrival date. We will keep you updated on your order status via email.
Why sometimes I pay additional Shipping fees ?
We strive to offer always free delivery on most of our itemns or charge as little as possible for shipping. However, additional shipping charges do apply to oversized items and orders shipped to Africa, East Europe and South America. Anyway we always you keep informed on additional shipping prices when those may incur. Also you can refer to the shipping price stated during the checkout.
May you ship to multiple addresses ?
Please place a separate order for each shipping address you wish to use if you would like items to ship to different destinations.
What is it Standard Expedited Shipping ?
We ship trough China Post Expedited service that is compared with EMS for the quality of service. Please allow 7 business days from the date of shipment for your order to arrive. Although we try to group your items together so that you receive a single package, if your order includes multiple items, they may arrive separately. The time of arrival of your package depends also from the country where we ship and from the the quality service of you local courier service. For example delivery for USA can take 5 working days to arrive, while delivery for South America can take up 10/11 working days to reach.
In some cases, in an effort to get the best prices for our Members, we use different shipping method , which may result in longer shipping times than others. We will keep you updated on the status of your order via email.
May you ship with DHL UPS FEDEX ?
When you need it fast, we are happy to help. Choose from these expedited shipping options at Checkout. Please keep in mind that this kind of delivery service will increase the final product price. Note: Delivery time is measured from the date of shipment, not the date of order. See individual product pages to learn when your item will be ready to ship.
Do you accept Returns ?
Yes we do! Please read the instructions at this link
How can I return jewelry ?
In order to return your jewelry , the item must be in its original condition with boxes or packaging that accompanied it. If the jewelry arrived with a tag attached directly to the item, that tag must still be attached. We can't allow exceptions. We don't refund Custom made jewelry purchases or those products where we state in the product page that we do not accept the refund for that item.