FAQ ( Frequently Asked Questions)
Join the Moooh!! Privilege Monthly Club and get 4 pieces every month for FREE, $0, NADA! Yeap, that's right, the subscription is free (and free to cancel too!), $49.99 gets you 4 pieces, (clothes,shoes and a range of accessories) of your choosing. Your Privilege status starts with saving 100% on website prices! Moooh!! Privilege Membership offers you also a world class customer service, matched with free expedited shipping from warehouses in USA, UK, Canada, Australia, Germany and soon from Russia. Moooh!! Privilege Members can also easily return to local warehouses. Join Moooh!! Privilege Membership now!
The Express Customer Service is a free service to make pleasant your purchase experience with Moooh!!. You can enjoy live chat customer service, on moooh.net, up 1Am Chinese time. Get fast answers on Moooh!! Facebook Messenger and via email. You can track your order online, from the shipping until the arrival to your door. You can get SMS notifications to your smartphone , or on Facebook Messenger, on shipping and delivery updates.
As Italian company operating from China, we like to take responsibility if something goes wrong during the fulfillment and the delivery of your purchase. We will reship your purchase if we ship a wrong item or if your parcel is accidentally lost by DHL or other courier.
Moooh!! Gift Cards are one of the easiest way to give a special gift to your friends and beloved one. Gift cards will never expire and can be fully or partially redeemed at the checkout on everything sold in moooh.net, with no limitations.
At Moooh!! we are not cheap. Moooh!! is the only Chinese e-store with clear pricing policy. Our prices are often FREE DHL Plus shipping included. No other store operating from China offers the same FREE shipping options. All our prices are also included of 24H customer service. We make very easy for you to reach us via email, moooh.net chat, contact us page and Facebook messenger. And if you want to get the most from Moooh!!, get your Privilege Membership . You'll start your monthly privilege membership with 4 free products and tons of service, better shipping options and returns to USA, Canada, Australia, UK and most European countries. No false promises, no tricks and gimmicks :).
Moooh.net is the only Chinese e-commerce store to be fully mobile and tablet optimised. We go beyond a responsive site, offering you an easy to navigate website on your IPhone, Android and tablet.
Shipping delay and delivery time.
We offer the fastest and safest free shipment and delivery options among all stores shipping from China. Please, consider that national holidays in China and all over the world can delay shipping and delivery times. Strikes and local weather conditions can delay also both shipments and deliveries. Moooh!! is not responsible for delays due to such events.
Please refer to your order confirmation email for the estimated arrival date of your parcel. We will keep you updated on your order status via email, chat service and Facebook Messenger.
Undeliverable shipping, restocking fees and refunds.
We strongly advice our customers to double check their shipping address to avoid that purchased products on Moooh.net are undeliverable by the courier and/or postal services. Moooh.net doesn't refund purchases before they are going to be delivered to the customers. We also, don't refund purchases that can take long delivery time because of holidays, strikes, weather conditions and other events not depending from our good will. Moooh.net is not responsible for delivery delay caused by the receiving courier in the destination country. Also, we advice to check your tracking code and contact immediately the courier if a product is undeliverable due to missing info in the shipping address. Moooh!! doesn't take any responsibility for undelivered parcel because of not corrected addresses or wrong addresses left by the customers. Also, a restocking fee of 15% is applied in case undeliverable parcels will be returned to China because of wrong address or because of the customer careless on following the shipment online. The restocking fee will be applied also if the customer has opted for DHL, UPS or FEDEX shipping. When one undeliverable parcel is returned to China, it takes between 45/60 days to reach our warehouse. Refunds on undeliverable goods can take more than 60 days and are made only after we get back the parcels to China
We take full responsibility for lost parcels by the couriers. If a parcel is lost during the shipping, we'll reship at our expenses your purchase.
May you ship to multiple addresses ?
Please place a separate order for each shipping address you wish to use if you would like items to ship to different destinations.
May you ship with DHL EXPRESS, UPS and FEDEX ?
When you need a 3 - 5 days delivery, we are happy to help. You can opt at the Checkout for the express shipping. The shipping price is automatically calculated at the checkout. Please keep in mind that this kind that the express delivery service will increase the final product price. Note: Delivery time is measured from the date of shipment, not from the date of order.
Do you accept Returns ?
Yes we do! If you need to return an item, you must pay the delivery fees and it must be done within 14 days you receive the. Simply repackage the item neatly and inn mint conditions. You can also email us or contact us on the live chat service or Facebook Messenger. All items, must be unworn, clean and must be returned in the original packaging with the original tags.
How can I return jewelry ?
In order to return your jewelry , the item must be in its original condition with boxes or packaging that accompanied it. If the jewelry arrived with a tag attached directly to the item, that tag must still be attached. We can't allow exceptions. We don't refund Custom made jewelry purchases or those products where we state in the product page that we do not accept the refund for that item.