Free Shipping - Returns - Taxes
All orders are processed between 24 and 48 hours from your purchase and shipped from Guangzhou, China. We offer FREE DHL Plus shipping for USA, Canada, Australia, UK, Germany, Netherlands, France, Italy, Spain, Portugal, Swiss, Austria, Finland, Denmark, Sweden, Norway, Israel, Turkey, Russia and Ukraine. No minimum purchase is required to get FREE DHL Plus shipping. Expect delivery in 5 - 7 days to USA, within 15 days to Canada, Australia, New Zealand, Russia, Ukraine, Turkey and Israel. Fast 5 - 7 days delivery to UK, Germany, Netherlands and France. Delivery within just 10 days to Italy, Ireland, Spain, Portugal, Swiss, Austria, Sweden, Denmark, Norway and Finland. You can email us before ordering if you are concerning about delivery times. We don't ship with slow and unreliable China Post and EMS e-packet like most of the Chinese merchants do. You can follow the entire journey of your purchase online, until to your door.You can also call DHL customer service for further inquiries regarding your shipment. Thanks to our FREE and fast delivery options, MOOOH!! is the most affordable e-commerce site when you buy from China.
All orders are processed between 24 and 48 hours from your purchase. We offer first class HK Post shipping for purchases below $34.98 to Croatia, Hungary, Slovakia, Slovenia, Czech Republic and Malta. ORDERS STARTING AT $34.99 WILL BE UPGRADED TO FREE DHL PLUS SHIPPING. The delivery time will take from just 12 to 15 business days. This is the fastest FREE shipping option that we offer among all companies shipping from China. All orders will be safely received with no taxes and duty to pay within EU countries.
All orders are processed between 24 and 48 hours from your purchase We offer first class HK Post shipping for purchases up $34.99 to Brazil, Mexico, Colombia and Peru. ORDERS OVER $34.99 WILL BE UPGRADED TO FREE DHL PLUS SHIPPING. The delivery time will be from just 15 to 20 business days. This is the fastest FREE shipping option for most South American countries, among all stores shipping from China.
All orders are processed between 24 and 48 hours from your purchase. We offer first class HK Post shipping with no minimum purchase. Delivery time for Korea and Japan are between 8 and 12 business days. Delivery time for Singapore, Malaysia, Thailand, Philippines, Vietnam, India and Indonesia range between 7 and 15 working days. Delivery for Middle East countries range from 12 and 20 business days. Delivery time for any other country range from 20 to 25 business days. Please, email us if your need an estimate on the delivery time for your purchase.
Moooh!! customers enjoy quick order processing time between 24 and 48 hours including weekends. We are the only e-commerce company operating from China to process orders also during the weekends. Tracking codes are provided within 12 hours from the shipping and will display online within 48 hours from the fulfillment. We'll immediately notify you, via e-mail or Facebook Messenger, in case of delays in your order processing.
We ship according to the custom regulations of the destination country and we are aware that sometimes our worldwide customers might pay custom fees. We never ship orders as gift because this is a common practice used by all Chinese e-commerce stores and often attire the attention of custom officials around the world. All shipments are carefully accompanied with documents that avoid, at 99%, the payment of custom duties. Anyway, we are not responsible for eventual import duties that your purchase can occur.
You can track your shipment on DHL website, or on aftership.com. We offer also chat support on moooh.net and Facebook Messenger in case you have problems to track the shipment of your order.
You have 30 days, after receiving your purchase, to initiate a return. Returns are accepted if we ship a wrong item, wrong size, if you want to change a size of one item previously bought and if you don't like your purchase. You must pay for the return fees to China. We refund your purchase within 48 hours from receiving the return to China. Returned items must be in mint conditions and unworn. We don't refund the return shipping fees. Only in case we ship a broken item or an item different from that one purchased by the customers, we pay for the return shipping fees. In case you have received a wrong/broken item you have to email us, within 48 hours from receiving your purchase. You must send us the pics of the items you got. You can contact us answering directly from your order confirmation email, or through our chat service on moooh.net, or on Facebook Messenger. WE ARE NOT RESPONSIBLE WHEN THE CUSTOMERS WRITE A WRONG ADDRESS IN THEIR ORDER CONFIRMATION. NEITHER WE REFUND ORDERS NOT DELIVERED BECAUSE A WRONG ADDRESS WAS GIVEN BY THE CUSTOMER. ONCE AN ORDER IS SHIPPED FROM CHINA, THE CUSTOMER HAS TO TAKE FULL RESPONSIBILITY FOR THE SUCCESSFUL DELIVERY IN THE DESTINATION COUNTRY. Moooh!! Privilege Members enjoy FREE Returns + Exchange to our warehouses in USA, Canada, Australia, UK, Germany and most European coutries.
Purchases must be returned within 30 days from the day you receive your parcel. You have to email us and we'll give you the return instructions and address in China, where to return your purchase. All items, must be unworn, clean and must be returned in the original packaging with the original tags. We prefer that you return your purchase with a shipment having a tracking code.
Yes, you can cancel and/or modify your order within 24 hours from your purchase. You can contact us directly from your order confirmation, on moooh.net chat or leaving a message on our Facebook Messenger. We'll answer within 12 hours from your notification.
We accept Visa, Visa Electron, Mastercard, American Express, debit cards, Apple Pay, You can pay safely with Paypal. We are PayPal Golden Key Supplier.